Billing

Refund Policy

This policy explains when payments may be refunded, how cancellations work, and what to expect if there is a billing issue.

Last updated: April 29, 2026 · Effective: April 29, 2026

1. Overview

SecureVoult offers subscription-based services for premium features. This Refund Policy applies to purchases made directly through SecureVoult. By purchasing a paid plan, you agree to this policy in addition to our Terms of Service.

We aim to be fair in cases of billing mistakes or duplicate charges, but we do not generally provide prorated refunds for partially used billing periods.

2. Subscription Plans

Paid plans are paid for in advance as a one-time payment for the period you choose at checkout. Plans do not renew automatically.

  • Monthly plans last 30 days from activation
  • Annual plans last 12 months from activation
  • Free plans remain available without payment

3. Eligible Refunds

A refund may be issued, at our discretion, in the following situations:

  • Duplicate payment — you were charged more than once for the same billing period
  • Incorrect billing amount — the amount charged does not match the price shown at checkout
  • Unauthorized purchase — after review, we determine the transaction was made without authorization
  • Service failure — a verified platform issue prevented access to paid features for a material portion of the billing period

Requests should be submitted as soon as possible and no later than 14 calendar days after the charge date.

4. Non-Refundable Charges

The following charges are generally non-refundable:

  • Partial-month usage after a subscription has already renewed
  • Unused time remaining after you cancel a monthly or annual plan
  • Downgrades that take effect at the end of the current billing cycle
  • Change of mind after premium features have been activated and made available

Unless required by applicable law, cancellations stop future renewals but do not automatically trigger a refund for the current billing period.

5. Cancellations

You may cancel your subscription at any time from Account Settings. When you cancel:

  • Your plan remains active until the end of the already-paid billing period
  • You will not be charged again after the cancellation takes effect
  • Your account may revert to the free plan at the end of the billing period

If you believe you cancelled but were still billed, contact us with the account email and charge details so we can review the case.

6. Refund Processing Times

If a refund is approved, we will issue it to the original payment method used for the purchase.

  • Review time — usually within 5 business days
  • Bank processing — usually 5 to 10 business days after approval
  • Payment provider delays may vary by card issuer or bank

7. Chargebacks

If you initiate a chargeback without first contacting us, we may suspend or restrict the affected account while the payment dispute is being reviewed. We strongly recommend contacting support first so we can investigate and resolve legitimate billing issues directly.

8. Contact

For refund requests or billing support, contact us and include the email address on the account, charge date, amount, and any relevant payment reference.